At Pretty Baked, we strive to provide clear and transparent policies to ensure a delightful experience with our custom cakes, cupcakes, and sweet treats. Please review the following policies regarding orders, cancellations, refunds, and our commitment to quality.
how far in advance should i place my order?
We recommend placing your order 2-3 weeks in advance to ensure we have ample time to create your custom baked goods. For orders placed with less notice, a rush fee may apply.
can i get a refund if i cancel my order?
Cancellations with custom orders must be cancelled within 48 hours, refunds will be given, amount for custom items will be deducted from total refund . However, orders that do not have custom items may cancel within 72 hours of placement are eligible for a full refund.
what happens if i'm unsatisfied with my order?
If you are unsatisfied with your order at the time of pickup or delivery, we will issue a 65% refund. Please notify us immediately so we can address your concerns. After orders are accepted, we are no longer liable for any mishaps to or about the order & refunds are not eligible.
what is the typical turnaround time for orders?
Our typical turnaround time for orders is 2-3 weeks. This allows us to dedicate the necessary time and attention to detail to ensure your custom baked goods are perfect for your special occasion.
can i make changes to my order after it's been placed?
Yes, changes to orders are accepted up to 1 week prior to the date needed. Please contact us as soon as possible if you need to make any adjustments to your order.
how do you ensure the quality and freshness of your baked goods?
We take great pride in the quality and freshness of our baked goods. We use only the finest ingredients and adhere to strict quality control standards to ensure every item is delicious and visually appealing.
*We do NOT duplicate exact as is in inspiration photos, they will be used as a guideline. We do our best to color match but it's not guaranteed.
*Once orders are accepted & collected, we are no longer liable for any mishaps to or about the order.
Please contact us if you have any questions or concerns.
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